Five ways to achieve operational excellence in your tourism business

You already know how competitive the tourism industry is. Although it may not feel like it, this is a good thing because it keeps you on your toes. The challenge with the tourism industry is that it is particularly vulnerable to economic instability and other shocks that are beyond our control. This often leads critics … Continue reading Five ways to achieve operational excellence in your tourism business

The Role of Guestpitality in the Hospitality Industry

As the world’s most tourism-dependent region the Caribbean has a responsibility to lead in the area of visitor satisfaction.  Caring more than anyone else in the world is an enviable badge of honour. The time is right for destinations to devote more attention to satisfying current visitors, retaining them as repeats and encouraging them to … Continue reading The Role of Guestpitality in the Hospitality Industry