As the world’s most tourism-dependent region the Caribbean has a responsibility to lead in the area of visitor satisfaction. Caring more than anyone else in the world is an enviable badge of honour. The time is right for destinations to devote more attention to satisfying current visitors, retaining them as repeats and encouraging them to … Continue reading The Role of Guestpitality in the Hospitality Industry
It was intended to be a quiet get-together for a dozen old friends and new ones. An easy mix of locals and tourists. Finger foods, g-rated jokes and a few adult beverages, but no business. I knew things were about to change when I heard “He’s one of those tourism people. Ask him!” I was … Continue reading Honour thy guests.